OS X Yosemite Support Essentials
OS X Yosemite Support Essentials is a three-day course that gives you a tour of OS X Yosemite and covers the best ways to support OS X Yosemite users. The course includes lectures and hands-on exercises that provide real-world experience.
FEE
$1,798. for non participants.
$1599. for Dataseam Participating Partner Organizations.
WHO SHOULD ATTEND
• Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in educational or business organizations
��� Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X
WHAT YOU WILL LEARN
• The OS X Yosemite troubleshooting process
• How to use OS X Yosemite tools and resources to troubleshoot OS X Yosemite
• OS X Yosemite features and functionality, including how to find more information about OS X Yosemite
• How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification
PREREQUISITES
Students should have the following prerequisite knowledge prior to attending the course:
��� OS X knowledge and basic computer navigation skills
LOCATION
Hampton Inn Louisville Downtown
101 East Jefferson Street, Louisville, Kentucky, 40202
Course Outline
Part 1: Installation and Configuration
• Install OS X Yosemite
• Setup and Configuration
• OS X Recovery
• OS X Software Updates
Part 2: User Accounts
• User Accounts
• User Home Folders
• System Security
• Keychain Management
Part 3: File Systems
• File Systems and Storage
• FileVault
• Permissions and Sharing
• File System Troubleshooting
Part 4: Data Management
• Hidden Items, Shortcuts, and File Archives
• System Resources
• Metadata and Spotlight
• Time Machine
Part 5: Applications and Processes
• Application Installation
• Document Management
• Application Management and Troubleshooting
Part 6: Network Configuration
• Network Essentials
• Advanced Network Configuration
• Network Troubleshooting
Part 7: Network Services
• Network Services
• Host Sharing and Personal Firewall
Part 8: System Management
• Peripherals and Drivers
• Print and Scan
• System Troubleshooting