OS X Yosemite Support Essentials is a three-day course that gives you a tour of OS X Yosemite and covers the best ways to support OS X Yosemite users. The course includes lectures and hands-on exercises that provide real-world experience.


Register Now

• Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in educational or business organizations
• Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

• The OS X Yosemite troubleshooting process
��� How to use OS X Yosemite tools and resources to troubleshoot OS X Yosemite
• OS X Yosemite features and functionality, including how to find more information about OS X Yosemite
• How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification

Students should have the following prerequisite knowledge prior to attending the course:
• OS X knowledge and basic computer navigation skills

Hampton Inn Louisville Downtown
101 East Jefferson Street, Louisville, Kentucky, 40202

Course Outline

Part 1: Installation and Configuration
• Install OS X Yosemite
• Setup and Configuration
• OS X Recovery
• OS X Software Updates

Part 2: User Accounts
• User Accounts
• User Home Folders
• System Security
• Keychain Management

Part 3: File Systems
• File Systems and Storage
• FileVault
• Permissions and Sharing
• File System Troubleshooting

Part 4: Data Management
• Hidden Items, Shortcuts, and File Archives
������������� System Resources
• Metadata and Spotlight
����� Time Machine

Part 5: Applications and Processes
• Application Installation
• Document Management
• Application Management and Troubleshooting

Part 6: Network Configuration
• Network Essentials
• Advanced Network Configuration
• Network Troubleshooting

Part 7: Network Services
��� Network Services
• Host Sharing and Personal Firewall

Part 8: System Management
����� Peripherals and Drivers
��� Print and Scan
• System Troubleshooting